EUROPEAN CHAMBER OF COMMERCE OF THE PHILIPPINES (ECCP): Negotiation Skills Workshop (3rd Run) to be Held November 20

European Chamber of Commerce of the Philippines (ECCP) recently issued the following announcement.

Negotiation Skills Workshop (3rd Run)

DATE(s):

20

Nov

to

21

Nov

Trainings

In dealing with customers and other stakeholders, the understanding of the fundamentals and complexities of negotiations is crucial. It doesn’t stop there either. Negotiations exist with subordinates and colleagues to get the job done, or with top management for concessions or needed support. Many of the principles applicable in business negotiations also apply to personal negotiations too, in order to achieve personal goals.

This program will prepare participants for all types of negotiations; to keep the balance between asking for too much or settling for too little. It also helps develop the right skill-set for behaving at the negotiation table, discovering how to avoid errors which can break the deal, identifying, using and overcoming negotiation tactics which crafty negotiators can use against you, and learning how to read and use body language to clarify exactly what the other party is trying to say or to hide.

Additionally, it will sharpen skills in making counter-offers that have a higher chance of being accepted, as well as to overcome objections to offers made and counter-offers.

TARGET AUDIENCE

Professionals, mostly front-liners - but also some back-office personnel - who have regular customer interface. Customers may be internal or external.

PROGRAM OUTLINE

Introduction Experiential Exercise I

Value of Negotiation

Anatomy & Definition of Negotiation

Active Listening Skills

Effective Speaking Skills

Self-Assessment: What Type of Negotiator Are You?

Behavior Modalities

Negotiating for a Win-Win Outcome

Negotiating Steps

Importance of Having a Mental Map of Your Progress

Identifying & Prioritizing Tradables

Preparation

Researching the Opponent

Negotiation vs. Haggling

The Tradables Approach

Opening

Positions of Power

Primacy Effect

Steps in Opening

Investigating

Overcoming Opponent Resistance

Structured Questioning Sequence

Stating Your Proposal

Concept of Condition & Offer

Assertive & Submissive Formats

Converting Submissive Statements to Assertive

Controlling Opponent by Using Increasingly Specific Counter-Offers

Observing Opponent Response

Non-Verbal Communication

“Resisting” Body Language

“Receptive” Body Language

Responding to Proposals

Power of Flinching

Steps in Counter–proposing

Powerful Negotiating Gambits

Nibbling, Exchange Favors, Good Guy/Bad Guy

Offer Withdrawn, Taken Aback, Indifferent

Buyer / Seller, Ask Higher Authority, Triple F

Evidence By Printed Word, Splitting the Difference, Counter Gambits

Group Contest: Identifying & Countering Gambits

Ending the Negotiation

Summarizing

Drawing the Contract

Reinforcing Goodwill

Suggestions for Practice

PROGRAM OUTLINE

DAY 1

Discussion on the Data Privacy Compliance Framework

Discussion on the Privacy Impact Assessment (NPC Advisory 2017-03)

Case Study on Vaccination Program Case

Workshop on their own Process Flow (at least one Processing System)

Day 1 will start with knowing the 26-point Data Accountability and Compliance Framework created by the NPC. This will be followed by a discussion on the importance of conducting the PIA as contained under NPC Advisory 2017-03.

In the afternoon of Day 1, there will be a discussion on how to conduct a PIA (Vaccination Case) which will be followed by a workshop among all participants where they will be doing a PIA for at least one of their Data Processing System (DPS).

DAY 2

Discussion on the Creation of Privacy Management Program (PMP)

Discussion on the Data Sharing Agreement (DSA) Requirement

Discussion on the Writing of the Privacy Manual (PM)

Writing of own Privacy Policy and Privacy Notice

Day 2 will have discussions on how to write the PMP and the requirement for the Data Sharing Agreement (DSA) which is another major requirement for companies and agencies before they can share personal information.

fternoon of Day 2 will discuss how to write a PM and its importance and finally there will be a workshop on how to compose their respective Privacy Notices and Privacy Policies. A privacy notice and privacy policy are two (2) different types of privacy documents that also manifest compliance on the part of PICs and PIPs unlike some websites which mention that these two are one and the same.

RESOURCE SPEAKER

Clive Villanueva is a consultant in the field of Training and Organization Development. He is a graduate of Bachelor of Science in Business Management from the Ateneo De Manila University, and obtained a Masters in Business Administration degree majoring in Corporate Finance from Fordham University. Prior to entering the training and consultancy profession, he was Assistant Vice President at Citibank's NA Philippine credit card business and a Sales Manager in Luzon. He had also done brand marketing assignments as product manager in RFM Corporation and Johnson & Johnson Philippines. His expertise covers programs on Sales and Sales Management, Customer Service, Strategic Planning, Management and Leadership, Emotional Intelligence, Negotiation Skills, Team Building and Team Development.

LEARNING INVESTMENT

PHP 16,500

ECCP Members

PHP 18,500

Non-Members

(includes coffee breaks, lunches, seminar materials and certificate of attendance)Group Discount: 5% Discount for groups of 3 and above

No shows will be billed at full cost. Cancellations should be made at least 48 hours/two working days before the event.

Participants from outside Manila, requiring airfare and hotel bookings, should coordinate with ECCP for final confirmation of course schedule before booking. The ECCP shall not be responsible for charges incurred for changes in booking or flights.

Register Now!

For confirmations and more information, please contact

Ms. Nichole Raynera of ECCP at (02) 8845 1324 or email nichole.raynera@eccp.com

Original source: https://www.eccp.com/events/?id=586